Terms of Service

1. Who we are and what these terms cover

SlatOS and SlatTech are provided by Tessellink, Corp., an Indiana corporation ("Tessellink", "we", "us"). These terms are an agreement between Tessellink and the gym that uses them ("you"). By using SlatOS or SlatTech you agree to these terms.

If you are a paying gym and anything in these terms differs from your signed SlatOS Subscription Agreement, the Subscription Agreement controls. The Subscription Agreement sets your plan, rate, start date and number of SlatTech units.

SlatOS is offered to gyms in the United States, including Puerto Rico, and in Canada.

Your clients use the app you give them under your own terms with them. These terms do not give your clients any rights against Tessellink.

You can reach us at info@getslatos.com, or by post at Tessellink, Corp., 1718 Capitol Avenue, Cheyenne, WY 82001. Formal notices under your Subscription Agreement, including a notice to cancel, go to info@tessellinklabs.com.

2. The service

• SlatOS. Software for booking, payments, client and dog records, messages and reports, shown to your clients in your own brand.
• SlatTech. A unit that sits on a slatmill, records each run and sends it to SlatOS. It needs a slatmill, USB-C power and an internet connection (Starlink or Wi-Fi, or a phone hotspot with our travel router kit), and a tablet if you want the live screen. These are not included.

We may add, change or remove features. If we remove something you rely on, we will tell you first where we reasonably can.

3. Accounts

SlatOS is for businesses that provide dog-fitness services. We set up each gym's account, and the person who accepts these terms must be authorized to bind the business.

You must be at least 18 years old and able to enter into a contract for your business, and the information you give us must be accurate.

You are responsible for everyone who uses your gym's logins, including staff. Keep passwords private and tell us at once if you think an account has been misused.

4. Your responsibilities

• Dog safety. You are responsible for every dog in your care: deciding whether a dog is fit to run, supervising it on the mill, and stopping a session when you should. SlatOS and SlatTech are tools. The numbers, alerts and reports they give are information, not veterinary or safety advice, and not a substitute for your own judgement and care.
• Your clients' consent. You are responsible for having the right to collect and use your clients' information, and for telling them how you use it.
• Waivers. The waiver documents in SlatOS are yours. You are responsible for their wording and for whether they are valid where you work. We store the signatures; we do not give legal advice about them.
• Texts and emails. You must follow the laws on texting and email where your clients are, including getting consent before you text or send marketing, and honouring opt-outs. Texts are sent from your own business number through your own Quo account, and that account's terms apply.
• Accurate information. Keep your gym's details, prices, hours and policies correct. Your clients rely on them.
• Taxes. You are responsible for charging, reporting and paying any taxes on what you sell. SlatOS can add sales tax at the rate you set, but you choose the rate.
• Photos and video. Only film or share a dog or a client where the client has agreed.
• Insurance. You must carry general liability insurance for your business of at least $1,000,000 per occurrence.

5. Payments from your clients

Card payments from your clients go through your own Stripe account, which you connect to SlatOS. Your clients pay you directly. Tessellink does not hold your money, and does not take a fee or a cut from your clients' payments.

Stripe's own terms and fees apply to your Stripe account. You are responsible for refunds, disputes and chargebacks with your clients.

Payments you take in person, such as cash, Venmo, Zelle or e-transfer, are only recorded in SlatOS. We have no part in them.

6. What you pay us

SlatOS is one plan. It is $199 per month, billed each month, or $1,990 per year, paid for the year up front. The plan covers the SlatOS software and SlatTech units for 2 slatmills. Each extra SlatTech unit is $30 per month on a monthly plan, or $300 per year on an annual plan.

Your signed SlatOS Subscription Agreement sets your plan, rate, start date and number of SlatTech units.

Billing starts on the day your gym goes live, not on the day you sign.

There is no setup fee. Setup, training and support are included in the plan.

A travel router kit, if you take one, is $50, paid once. Unlike the SlatTech units, it is yours to keep.

Plans are billed in US dollars. Prices do not include sales tax. If we are required to collect tax on your subscription, we add it to your invoice.

• Founding rate. Our first 10 gyms pay $149 per month, or $1,490 per year, for the first 12 months of their subscription. After that, the standard rate applies: $199 per month, or $1,990 per year. We remind you at least 30 days before the change. The founding rate covers the plan itself, not add-ons we may offer in the future. It is limited to our first 10 gyms and isn't offered once those places are filled.
• Minimum term. Every subscription runs for at least 3 months from the day your gym goes live. After that, a monthly plan runs month to month and a yearly plan runs year to year. If you leave before the 3 months are up, the rest of the minimum term is still due.
• Cancelling a monthly plan. After the minimum term, give us 30 days' written notice by email to info@tessellinklabs.com from an owner login's address. The 30 days start on the day we receive it, and your subscription ends when they are up.
• Cancelling an annual plan. An annual plan is paid for the year up front. You can cancel it at any time: that stops the next renewal, and the service continues to the end of the year you have paid for.
• Refunds. Fees are not refundable, except where your Subscription Agreement or the law says otherwise.

Subscriptions are billed in advance through Stripe.

If a payment fails, we tell you and try again. If it is still unpaid 14 days after we told you, we may suspend the service until it is paid. Overdue amounts carry simple interest at 18% per year.

Standard prices may change with 30 days' notice, and a new price applies from your next billing period. Any rate in your Subscription Agreement does not change during the period it covers.

7. SlatTech hardware

SlatTech units remain Tessellink's property. We provide them for your use while your subscription is active.

When you cancel, send the units back to us within 30 days by tracked shipping. You pay for the shipping, and you are responsible for the units until we receive them.

We charge $100 for each unit that is lost, stolen, damaged through misuse or negligence, modified without our approval, or not returned.

If a unit has a problem, we troubleshoot it remotely and push a fix. If that does not solve it and the unit was used as intended, we replace it free. The $100 charge applies to a unit damaged through misuse or negligence.

SlatTech updates its own software over your internet connection. You agree to those updates, which may change how the unit works.

SlatTech is for use on a slatmill as we describe. Do not open it, modify it, get it wet or use it on other equipment, and keep its cable clear of the belt and of the dog. Beyond the replacement promise above, SlatTech comes with no other warranty, to the extent the law allows.

8. Your data

Your gym's data is yours: your client and dog records, bookings, payment records and session data. We use it only to provide the service to you, as described in the Privacy Policy.

For your clients' information, we act as your service provider and processor: we handle it only on your instructions, as your Subscription Agreement sets out. It may be processed in the United States and in other countries where our service providers operate. The current list of those providers is in the Privacy Policy, under "Service providers".

You can ask us for a copy of your data by emailing info@getslatos.com. We provide an export in a commonly usable format within 14 days of a request, at any time during the subscription and for up to 30 days after it ends.

We may delete your identifiable data from our active systems 60 days after your subscription ends. Backups are overwritten in the ordinary course.

We may use aggregated or de-identified information that does not identify a gym, a client, a named dog or a location, for product improvement, statistics and comparisons.

9. Acceptable use

You agree not to:

• Use SlatOS or SlatTech for anything unlawful, or to send spam.
• Try to get at another gym's data, or test or get around our security.
• Copy, resell or reverse engineer the software or the hardware.
• Upload anything you do not have the right to use, or anything harmful.
• Use the service in a way that overloads it or disrupts it for others.

10. Who owns what

Tessellink owns SlatOS, SlatTech, their software and design, and the SlatOS and SlatTech names. These terms give you the right to use them for your gym while your account is active, and nothing more.

You own your gym's name, logo and content. You give us permission to show them in your copy of the app and in the messages we send for you.

If you send us ideas or feedback, you agree that we may use them in our products without payment or credit.

We will name your gym or show your logo as a customer only with your written approval.

11. Availability and support

We work to keep SlatOS running, but we do not promise it will never be interrupted, and we do not guarantee uptime. It depends on other companies' services, and on your own internet connection and devices.

When you need help, email, text or call us. We reply within one business day.

SlatTech saves a run when your internet drops (each unit holds up to 10 sessions) and sends it later, but a run can still be lost if the unit loses power or is damaged.

12. Disclaimers

SlatOS and SlatTech are provided as they are and as available. To the extent the law allows, we make no promises beyond those written in these terms and your Subscription Agreement, including promises that the service will be uninterrupted or error free, or that it is fit for a particular purpose.

The measurements SlatTech records are estimates for information only. They are not medical or veterinary measurements, and you should not rely on them to decide whether a dog is safe to run.

13. Limit of liability

To the extent the law allows, Tessellink is not liable for indirect or consequential losses, lost profits or lost data, or for any injury to a dog, a person or property that happens in the course of your business.

To the extent the law allows, our total liability to you for everything arising from these terms is limited to the fees you paid us in the 12 months before the claim.

These limits do not apply where the law does not allow them, including for fraud, or for death or personal injury caused by our negligence.

You agree to cover us for claims and costs that arise from how you run your gym, including claims from your clients, except to the extent we caused them.

14. Ending the agreement

You can cancel as set out in "What you pay us" above.

We may suspend or close your account if you break these terms, do not pay, or put other gyms, clients or the service at risk. Where we reasonably can, we will tell you first and give you a chance to fix it.

When the agreement ends, your right to use SlatOS and SlatTech ends, and the sections on your data, who owns what, disclaimers, liability and governing law continue to apply.

15. Governing law

These terms are governed by the laws of the State of Indiana, wherever your gym is. Any dispute between us that we cannot settle by talking is heard in the state or federal courts in Hamilton County, Indiana, and you agree to those courts.

16. Changes to these terms

We may change these terms. We will update the date at the top and tell you by email 30 days before a change takes effect. If you keep using the service after that, you accept the new terms. A change to these terms does not change your signed Subscription Agreement.

17. Contact

Questions about these terms: info@getslatos.com, or by post at Tessellink, Corp., 1718 Capitol Avenue, Cheyenne, WY 82001.